FAQs

FAQs

You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!

Can I pay my rent online?

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.

Is the community gated?

While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.

Does the property have onsite security?

Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.

Is there covered parking or garage parking?

Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.

Do the units have laundry hookups?

Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.

Do you offer short-term leases?

We understand that not everyone needs a long term lease so we offer leases as low as 6-months.

Is there a pool?

Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.

What breeds of dogs do you allow?

We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.

Other than dogs what animals do you allow?

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

I have more questions, who do I call?

Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)

How do I see an apartment?

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!

What time can I pick up keys on move-in day?

Keys can be picked up on between 8-5 M-F, 10-5 Sat. and 1-5 Sun. at the leasing office. Please bring a valid photo ID and any required move-in paperwork.

What is the security deposit amount, and when is it returned?

The security deposit is between $500-$1,500, and it is returned within three weeks days after move-out, pending any deductions for damages or outstanding balances.

Are utilities included with rent?

Yes, utilities included are cable, internet, trash. Residents are responsible for electric and water.

What electric providers are available?

Residents will schedule their service through BTU (Bryan Texas Utilities).

Is internet/cable provided by the community?

Yes, we provide expanded basic cable and internet.

What internet and cable providers service the community?

The available provider for the community is Optimum.

Where is guest parking located?

Guest parking is available inside the gate using the resident's guest code.

What is the process for submitting a maintenance request?

Maintenance requests can be submitted through the online portal, in the office or over the phone. Emergency maintenance can be reached at 979-450-7114.

What are the pool hours?

The pool is open from 8:00 AM – 10:00 PM. Pool rules must be followed at all times.

What are the fitness center hours?

The fitness center is open 24/7.

What pets are allowed, and are there breed restrictions?

The community does not have any breed restrictions.

What are the pet fees?

Pet fees include a $400 non-refundable pet fee per pet, and $20 monthly pet rent per pet.

What days does valet trash come?

Valet trash pickup is every day. Trash must be placed out by 6:00 PM.

Where are the trash bins located on site?

Trash bins are located on the 2nd-4th floors at the end of each hall or the outside dumpster.

Are there quiet hours in the community?

Quiet hours are enforced from 11:00 PM – 7:00 AM.

What is the standard lease term offered?

The standard lease term is 12-24 months.

Do you offer month-to-month lease options?

Yes, after your original conract expires for an additional $500/month.

How do I get an assigned parking spot?

N/A.

Are garages available?

Yes, garages are available for $100-$150/month.

How much are carports/garages?

Carports cost $50, and garages cost $100-$150/month.

Does the community have package lockers?

No, package lockers are not available.

Do I have to register with package locker services prior to moving in?

N/A.

Does the office hold packages for residents?

Yes, packages are held until resident picks packages up.

What amenities are available to be reserved?

Residents can reserve clubhouse, BBQ area, library, living room, game room, pickle ball courts, and putting green.

What are the reservation fees for amenities?

Reservation fees range from [$XX to $XX], depending on the amenity.

Can I reserve the clubhouse?

Yes, the clubhouse can be reserved for no additional cost.

How many guests can I have in the amenity areas?

The maximum number of guests per resident is four.

When does towing get enforced?

Towing is enforced when an unauthorized vehicle is parked in reserved parking (carport or garage).

What towing company is used?

The towing company is FCG Towing, reachable at 979-778-7012.

Are water bills allocated to residents?

Yes, water bills are individually metered.

Does your community offer recycling?

N/A.

What are the fees for lost/broken access remotes/keys?

Fees for lost or broken remotes/keys are $50 per item.

What stores can I pay my rent at with the payment voucher?

N/A.

How do I register my work vehicle in addition to my personal vehicle?

N/A.

Can I do a contactless move-in?

N/A.

Are there any specific delivery times I should be aware of?

Package deliveries must be during business hours

Is there a courtesy officer onsite to handle noise complaints?

N/A.

Is there 24/7 surveillance in the community?

Yes, there is suveillance in the common areas and around the outside of the community.

Are there cameras in the parking lot areas?

Some parking areas have camera coverage

Can we add security cameras to our front/back doors?

Yes, you are allowed to provide your own security.

Does your community offer gas or electric connections?

N/A.

Can my guest receive packages?

Yes, guests can receive packages at the leasing office.

Do I need to notify the office when I have guests?

Yes, guests staying longer than 2 days must be registered.

Are there any restrictions on the number of guests?

N/A.

Can I transfer because I have a pest control issue?

Yes, transfers for pest control issues are evaluated on a case-by-case basis.

What days do pest control vendors come?

Pest control is scheduled on Wednesdays.

Can additional services be requested?

N/A.

Do I need a specific size bag for valet trash?

Yes, 13 gallon trash bags work best.

Does valet vendor offer recycling?

N/A.

What are the requirements for recycling that the valet vendor has?

N/A.

How many trash bags will valet services collect?

N/A.

Can I opt out of valet trash?

Yes. You can take your trash to the trash chute or dumpster.

How often are resident events held?

Resident events are held daily, and we encourage all residents to participate.

Can I bring my friend or family member to a resident event?

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Are fire extinguishers provided in each apartment?

N/A.

Are there specific evacuation routes for my apartment?

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Can additional access remotes or keys be requested?

Yes, additional remotes or keys can be requested. Fees may apply.

Do I have to change out my own battery remote?

Yes, residents are responsible for replacing their own remote batteries.

Can I change my entry code?

Yes, entry codes can be changed upon request. Contact the office for assistance.

Can I rekey my apartment?

Yes, apartments can be rekeyed upon request. Fees may apply.

Is there a limit to how many guests I can have?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

How many days can my guests stay?

Guests can stay up to two days before requiring management approval.

Where can my guests park?

Guests can park in unreserved parking spots within the gate.

How do I register my guest’s vehicle?

N/A.

Do I need to renew my guest parking pass?

N/A.

Can my guest park in my carport?

Yes.

How do I get additional guest parking permits?

N/A.

Are there any restrictions on guest parking duration?

N/A.

If provided by the community, can I opt out and use a different service provider?

Opt-out options depend on the service type. Please speak with management for specific policies.

Are there any internet or cable installation fees?

Installation fees for internet or cable depend on the provider. Contact your service provider for details.

Is the mail area under video surveillance?

Yes, the mail area is monitored via video surveillance for added security.

Do you have handicap apartments available?

Yes, handicap-accessible apartments are available. Contact the office for availability.

Does the community offer private yards or green spaces?

N/A.

Does the community manage lawn services for private lawns?

N/A.

Are sprinkler services provided in areas of private yards?

N/A.

Can I add in ground lanterns to my private yard?

N/A.

Is there a community garden or green space available?

Yes, a community garden/green space is available for resident use.

Are there any walking or jogging trails nearby?

Yes, there are walking and jogging trails nearby.

Are there any designated smoking areas on the property?

No, smoking is not permitted on the property.

Are there any planned community improvements or renovations?

N/A.

Are there any preferred local businesses or discounts for residents?

N/A.

Are there any ride-sharing or public transportation options nearby?

Our community provides scheduled transportation.

Are there any community social media groups or forums?

Yes, residents can join our online community groups for updates and discussions.

Are there any car washing or detailing services available on-site?

N/A.

Are there any electric vehicle charging stations?

N/A.

Are there any bicycle storage or repair facilities?

N/A.

Are there any community programs or classes offered?

Yes, our community offers various programs and classes.

Are there any on-site storage units available?

Yes, on-site storage units are available for residents.

What school district are we in?

N/A.

Are there any nearby parks or recreational areas?

Yes, there are parks and recreational areas nearby.

Are there any local farmers markets or grocery delivery services?

Yes, farmers' markets and grocery delivery services are available.

Are there any nearby hospitals or urgent care facilities?

Yes, nearby hospitals and urgent care facilities are accessible.

What local resturants deliver to the community?

Many resturants are available for delivery through Door Dash or Uber Eats.

What are the dimensions of the windows in my apartment?

Window dimensions vary by floor plan. Contact the office for details.

What type of flooring is installed in the apartments?

Apartments feature wood like flooring in common spaces, and carpet in the bedrooms.

What are the appliance brands and models provided?

Appliance brands and models vary by unit. Contact management for details.

Are there ceiling fans installed in the apartments?

Yes, ceiling fans are installed in each unit.

What is the height of the ceilings in the apartments?

Ceiling heights range from 9-12 feet.

Are the apartments pre-wired for certain services?

Yes, apartments are pre-wired for cable and internet.

Are there any energy-saving features in the apartments?

Yes, energy-efficient features such as energy saving appliances and double pane windows are included.

Can I paint the walls or make other alterations to my apartment?

Yes, residents may paint with prior approval. Restrictions may apply.

What type of window coverings are provided?

Standard window coverings include 2" wood blinds.

What is the soundproofing between apartments like?

Apartments feature insulation between units.

Are there storage closets or spaces within the apartment?

Yes, storage closets/spaces are available in each unit.

What is the BTU rating of the HVAC system?

The HVAC system has a BTU rating of 30,000.

Are there any accessibility features in the apartments?

Yes, apartments feature accessibility options such as wider door frames, grab bars, walk in showers.

What is the process for renewing my lease?

Lease renewal processes can be completed online or in-person.

How can I update my contact information with the office?

Contact the office to update your contact information.

What is the procedure for subletting my apartment?

Subletting policies vary. Contact management for eligibility.

What is the policy for early lease termination?

Early lease termination policies depend on lease agreements.

How do I report a noise complaint after hours?

N/A.

What is the process for reporting a lost or stolen item on the property?

Report lost/stolen items to the office or security personnel.

Are there any restrictions on holiday decorations?

Yes, holiday decoration policies are outlined in the community guidelines.

What is the policy regarding renter's insurance?

Renter’s insurance is required. Minimum coverage details are available in the lease.

How can I provide feedback or suggestions to the management team?

Residents can submit feedback via our online portal or office.

What is the policy on installing satellite dishes or antennas?

Satellite dish and antenna installations are not allowed.

What is the procedure for receiving large deliveries?

Large deliveries should be coordinated with the office.

Can I install a smart doorbell or other similar devices?

Smart doorbells and similar devices require management approval.

What is the policy on using grills or outdoor cooking equipment?

Grill use is subject to community policies.

Are there any restrictions on storing items on balconies or patios?

Balcony/patio storage restrictions apply. Contact management for details.

What is the policy regarding the use of bicycles or scooters on the property?

Bicycle/scooter use is permitted within community guidelines.

What is the policy on posting signs or notices on the property?

Posting signs/notices requires management approval.

Does your community have an elevator for use?

Yes, elevators are available for resident use.

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